partnership

benchmark

2020

Applications Services

Accenture, TCS

Infrastructure Services

Atos, HCL

Leaders

70

companies

165

contracts

in collaboration with

KEY trends

for 2020

Driven by Digital and Agile a multi-sourcing model is emerging – complementing the traditional service providers with strengthened internal skills and niche partners in areas like AI & Security.

Most organizations are adopting Agile in some form. This requires a more open and collaborative approach from client and service provider.  The switch does not come natural and we see a learning curve in this regard.

Transformation from Datacenter to the 
Cloud has fallen short of expectations.

This is primarily due to incumbent legacy environments not being cloud ready and a large skills gap on the market.