

Partnership
Benchmark
2025
25
Service Providers
160
Client Organizations
200+
Interviews
500+
Contracts

TOP TRENDS
Partnership Benchmark 2025

1. Geopolitics, war and economic uncertainty leads to tightening of IT budgets.
2. AI is dictating a radical shift
in the IT outsourcing industry.
3. Renewed buzz around
Global Capability Centers.
Applications
and Digital
Leaders: Accenture, TCS, Capgemini
Highest CSAT: CGI, Cognizant, Infosys
115 Clients
220 Contracts
Cloud and
Datacenter
Leaders: Kyndryl
Highest CSAT: Kyndryl, NRB, TCS
82 Clients
110 Contracts
End User
Services
Leaders: Cegeka
Highest CSAT: Stefanini, Delaware, TCS
60 Clients
62 Contracts
Cybersecurity ​
Leaders: Accenture, Atos, OCD
Highest CSAT: nviso, Cronos, Cegeka
50 Clients
60 Contracts
Broadest
Service
Portfolio
Atos, Capgemini, Cegeka
Service providers represented on all 4 squares​
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Featured Service Providers
