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During the last three quarters, Accenture has grown 16, 21 & 27%. This staggering growth allowed it to close FY’21 with revenues of $50.5 bn. Under Julie Sweet, its CEO since September 2019, Accenture has scaled new heights. It is for good reason that she was ranked #1 most powerful woman by Fortune in 2020 and amongst the top 10 most powerful women in the world by Forbes. Accenture is present in 200 cities across 50 countries with 675,000 people. It is one of the most admired companies in the world with a very strong brand.

 

Accenture continues to maintain a strong performance in our survey and remains in the Leaders category within our Applications & Digital square. They are amongst the top 3 players when it comes to systems integration, applications management and digital transformation. This year also marks their debut in the Infrastructure & Cloud services square thanks to their subsidiary Avanade. Avanade has strong capability on Microsoft Azure which is particularly visible in their very satisfied mid-tier clients. We also consider Accenture to be amongst the top players for Security services.

 

Accenture has a strong local presence in Belgium with a long history, diverse client portfolio and more than 1300 local employees.

Once again, they had a high representation in our survey – with 15+ client contracts. Satisfaction ratings are generally high.

Accenture is praised for its business understanding, transformation capabilities, and ability to bring and apply global knowledge for its clients. Despite its extensive size and global presence, it works as one integrated organization with a uniform way of working.

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Main Sectors

  • Large & Medium enterprises

  • All sectors except Government

# Contracts

   15+

APPLICATIONS
MANAGEMENT

SYSTEMS
INTEGRATION

DATACENTER /
CLOUD

End User
Services

POSITIVES

  • Strong business understanding and consulting mindset

  • Stakeholder and business change management

  • Less impacted by offshore attrition due to strong local workforce

NEGATIVES

  • Strong culture is sometimes conflicting with clients

  • Contracting and negotiation is more difficult

 
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Atos is a global technology services, infrastructure and cloud services company with €11bn in revenues, 110,000 employees and a presence in over 70 countries. Globally, Atos has had a year to forget with both revenues and profit margins shrinking. Accounting issues in the US knocked off 20% of the share price last year. In came a new CEO, but January revealed a profit warning. The consequence? Their share price is half of what it was a year ago and a third of what it was in 2018.

Happily, the news is better at a Belgian level. Atos won some large contracts of which the most notable are the Flemish Community and Agfa. Both of these are new additions to the Atos portfolio. With a new local leadership in place and the Spring reorganization along industry lines, Atos is strongly positioned in Belgium. They are one of the few companies to have a complete service portfolio across applications, infrastructure and security.

Atos continues to perform well and remain a leader in our Infrastructure & Cloud services square with improved satisfaction compared to last year. They are strong player on the local market with more than 1200 employees. 50% of their portfolio is Infrastructure services, 30% in application services and they have a strong Security business. We consider them as one of the leaders within Managed Security Services.

Atos strongly positions itself as a cloud transformation partner. They have the most complete and mature portfolio including a strong Hybrid cloud offering leveraging the Atos One cloud. They have strong capabilities for workplace and service desk. Their Poland center comes in for particular praise by several clients.

For Infrastructure, they are present in all sectors and across large, medium and small enterprises. But their Applications business is mostly centered on Government and European Institutions.

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Main Sectors

  • Large & Medium enterprises

  • Government / EU

# Contracts

   15+

APPLICATIONS
MANAGEMENT

SYSTEMS
INTEGRATION

DATACENTER /
CLOUD

End User
Services

POSITIVES

  • Strong track record and capabilities in Infrastructure.

  • Good cloud transformation / hybrid cloud credentials

  • Good nearshore capabilities

NEGATIVES

  • Different countries not seen as “one global network”.

  • Limited market presence for Applications outside Government/EU

  • Atos as a company globally is going through a very difficult period

 
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Capgemini is a global digital transformation and technology services company. It has forecasted annual revenues of 18bn euros in 2021 (14.5% growth YoY). It has 309,000 employees globally and about 1900 people in Belgium. Capgemini is one of the few companies with strong capabilities in both applications (~62%) and infrastructure (~31%). Under the leadership of Aiman Eizzat, Capgemini has consolidated its group companies under 4 brands - Capgemini, Capgemini Invent (consulting), Capgemini Sogeti (testing and capacity services) & Capgemini Engineering (Altran). Capgemini stands out for its commitments to sustainability initiatives (net zero by 2030).

 

Capgemini offers a comprehensive portfolio of service across consulting, applications, and infrastructure. The services are delivered through its Rightshore® network of delivery centres. While it has the global scale, it has been efficient to support projects demands locally.

 

Capgemini has strong capabilities in SAP and is a leader in S/4 HANA transformations across Europe. Key areas of focus for Capgemini are Cloud, Data & AI, and Intelligent Industry. The Altran acquisition strengthened its product engineering, edge computing & 5G capabilities.

Its cloud services are delivered through Capgemini Cloud Platform – a ready to go platform with cloud accelerators to support multi/hybrid cloud deployments.

This year, Capgemini has moved into the Leaders square for Application & Digital Services. This assessment comes on back of the strength of their local business, maturity and completeness of service offering and high customer satisfaction scores. They have also been able to leverage group capabilities from Invent to drive transformations for clients. We also consider them to be a leader for Managed Security Services in Belgium.

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Main Sectors

  • Large & Medium enterprises

  • All sectors

# Contracts

   15+

APPLICATIONS
MANAGEMENT

SYSTEMS
INTEGRATION

DATACENTER /
CLOUD

End User
Services

POSITIVES

  • Global reach with local presence offering good cultural fit

  • Strong capabilities across – strategy, transformation, digital and cloud, and security

NEGATIVES

  • People centric delivery, outcomes are people dependent

 
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Cegeka is a European IT services company with €640mn in annual revenues and 6500 employees. The company grew 3% last year and made a series of important acquisitions in the Netherlands (KPN IT and SecurIT amongst them), which CEO Stijn Bijnens calls their second home base. Belgium still represents a little over half of the total revenues. They have a balanced portfolio across infrastructure and applications services. In Belgium, the business is split 40-40-20 across infrastructure services, application services and professional services (capacity services).


Cegeka is particularly active in the mid market and lower end of the upper market. Public/Social and Healthcare are their two biggest areas. They also have strong market share with the smaller banks and insurance companies. Going forward, Cegeka is betting on smart industry solutions leveraging latest technologies such as IoT and AI and seeking to play a lead role around 5G.

 

Cegeka are a strong player in infrastructure/cloud services. They have a complete portfolio across datacenter, workplace, service desk and cloud transformation services. Within applications, they are mostly active in custom development and portal development largely within the government and healthcare sectors. They have a Business Solutions offering based on Microsoft technology.

Cegeka differentiates itself on proximity & cultural fit. A family owned company “in close cooperation” with their clients. This is recognized by  their clients, who give them good satisfaction scores.

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Main Sectors

  • Medium & small enterprises

  • Public-Social, Healthcare

# Contracts

   5-10

APPLICATIONS
MANAGEMENT

SYSTEMS
INTEGRATION

DATACENTER /
CLOUD

End User
Services

POSITIVES

  • Strong local presence and cultural fit

  • Strong Infra practice with good cloud transformation capabilities

  • Building vertical solutions leveraging new technologies

NEGATIVES

  • No offshore / global capability

  • Applications capabilities and credentials are not at par with the leaders

 
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Cognizant is a global IT services and digital transformation company with annual revenues of $18.5. They have almost 330,000 employees worldwide. It adopts an industry-based, consultative approach to deliver software services to their customer. Traditionally, seen as strong in Financial Services (30%) and Healthcare (30%) – though now they have expanded to over 20 industry verticals. Under the leadership of Brian Humphries Cognizant’s strategy has been to drive high growth by accelerating digital portfolio and scaling.


While most companies have been impacted by attrition, Cognizant has been hit harder than others with attrition levels of 30%. Attrition has been witnessed across all levels including several senior level exits.

 

Whilst 70% of their revenues comes from Americas today, they want to expand Europe which represents 20% and grew by 15% last year. In Belgium, they are present within Banking, Healthcare and Telco sectors and now start to expand within Industry. They have local leadership in Belgium focussing on delivery and account relationships, supported by 500 local associates.

 

We see them as particularly strong in applications management and digital transformation. They offer innovative commercial models based on outcomes to their customers. They are driving technology transformation by aligning them to relevant business outcomes. They are particularly successful at clients that operate the agile/product-oriented way of working.

They have satisfied clients who praise them for their delivery capability, domain competences and business understanding.

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Main Sectors

  • Large & Medium enterprises

  • Banking, Telecom

# Contracts

   5-10

APPLICATIONS
MANAGEMENT

SYSTEMS
INTEGRATION

DATACENTER /
CLOUD

End User
Services

POSITIVES

  • Consulting mindset and strong digital/agile capabilities

  • Industry tailored solutions especially in Banking, Healthcare and Retail

NEGATIVES

  • Seem to be worse impacted by the high attrition, not only reported figures but also client feedback

 
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This year marks the debut of Cronos on our Applications and Digital square. The decision to add Cronos was not an obvious one. What is Cronos? Should it even be considered as one company? Founded in 1991 as a 1 person company, the Cronos group has grown to 7000 individuals and €850mn in revenues. The group has a unique strategy of operating as 350+ companies that are specialists and active in niche technologies or business solutions, while keeping a low group profile. Some of their well known brands are Flexso and Cloudar, and some have interesting names such as Sidekick and Three Headed Giant. If it was one company, it may even be the largest IT services company in Belgium.

 

The Cronos group companies tend to be typically small – though Flexso, the company most represented in our survey, has more than 350 SAP specialists. The Cronos strategy is to be active in trending and niche areas such as Digital, Agile and Cloud transformation. Cronos appears as a niche player within our Applications and Digital square. Feedback from customers is extremely positive.

 

The Cronos group companies are typically more active in the small and medium enterprises. From time to time, we seem them executing small projects at larger clients. It is a very Belgium focussed organization that is good for projects requiring strong technology skills locally.

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Main Sectors

  • Small and Mid-tier clients

# Contracts

   5-10

APPLICATIONS
MANAGEMENT

SYSTEMS
INTEGRATION

DATACENTER /
CLOUD

End User
Services

POSITIVES

  • Strong capabilities and technical competencies in niche areas and business solutions

  • Good cultural fit for the small and medium enterprises

  • Very high client satisfaction scores

NEGATIVES

  • Lack of a global delivery model or global capabilities

  • They are a loosely coupled set of companies, unable to bring together combined group capabilities

 
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Delaware is a Belgium based technology services company that is focused on the mid market segment. They have revenues of €330mn with 3000 people across 14 countries. They have presence in Europe, US and Asia.


They are one of the largest players within the applications and digital domain in Belgium with 1200 employees and longstanding relationships with their clients. Delaware is particularly strong in SAP and Microsoft where they are Gold Partners. 80% of their business is project based – though they start to expand on managed services. Delaware has a very strong digital workplace practice. They are helping several clients to envision and realize the digital workplace of the future.

 

From an industry presence, they have grown beyond manufacturing into the wider industry, into food, retail and a dominant presence in utilities. Presence within finance and telecom is still very limited.

 

They have both offshore (China, Malaysia, Philippines) and nearshore (Brazil, Hungary) capabilities – though the scale is limited when compared to their global peers.

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Main Sectors

  • Medium & Small enterprises

  • Industry, Utilities

 

# Contracts

   11-15

APPLICATIONS
MANAGEMENT

SYSTEMS
INTEGRATION

DATACENTER /
CLOUD

End User
Services

POSITIVES

  • Strong on SAP and Microsoft with deep technical skills

  • Flexible and customer focused

  • Fractional FTE model works well for the small to medium sized customers

  • Long term trust based relationships

NEGATIVES

  • Scale and global reach is an issue for large, multinational customers

  • Lacking consulting mindset and business understanding

 
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Deloitte is a global Tax, Audit, Business Consulting and IT services organization with revenues of $50.2bn with close to 350,000 people worldwide. Consulting services represents about $20bn in revenues. Enterprise Technology & Performance (a sub-group of Consulting) focusses on providing technology strategy, digital transformation and IT project services. They are a strong player when it comes to systems integration or large and complex technology projects. In Belgium, Deloitte is particularly strong in the areas of SAP and Salesforce.


Feedback from clients remains  overwhelmingly positive. Deloitte had high satisfaction score for applications and digtal services. Deloitte is praised for its business acumen, consulting and transformation mindset, ability to take the customer together on the journey and very positive relations with the business. They are seen as thought leaders and strategic partners.

 

Deloitte however has a limited portfolio of services in IT and we see them as a niche player. They have a dominant position in Salesforce on the Belgium market and they are very strong on SAP. They are active on digital transformation. They do not however provide applications management or any of the infrastructure services.

 

In reality, Deloitte is not a company but a global network of independent firms. And feedback from clients indicates that this is not just in the legal setup, but also often in business behaviour. Ability to coordinate across countries seems a challenge.

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Main Sectors

  • Large & Medium enterprises

  • All sectors

# Contracts

   5-10

APPLICATIONS
MANAGEMENT

SYSTEMS
INTEGRATION

DATACENTER /
CLOUD

End User
Services

POSITIVES

  • Strong consulting mindset and business understanding

  • Their business model still affords the right attention to Belgium

  • Ability to engage and drive both business and IT stakeholders

NEGATIVES

  • Weaker global delivery model and ability to act as one global company

  • Limited portfolio of IT services

 
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DXC is a global applications, digital transformation and infrastructure/cloud services company with $17.7bn in revenues (shrunk by 10% in the last fiscal) and 130,000 employees. They are one of the few companies active on both applications and infrastructure business. They have had a difficult few quarters and revenues though still shrinking, have now stabilized and are poised for growth.


With close to 1000 people in Belgium, they are one of the big players on the market. While globally their Infrastructure services business is their biggest area, in Belgium 60% of their business is related to applications, 20% infrastructure/cloud services and 20% consulting services. DXC is very active in the Government sector, which represents 60% of their business in Belgium.

DXC focussed on building modern applications on a secure cloud platform. From an applications business perspective, they are more focussed on systems integration and digital transformation rather than application management services.

They continue to have good satisfaction scores on Applications, but the big change has been the improvement in satisfaction for the Infrastructure/Cloud services where they have moved out of the Low Performers into a strong Challenger. They have a change in leadership in Belgium and we expect them to gradually improve their performance.

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Main Sectors

  • Large & Medium enterprises

  • Government, Industry

# Contracts

   11-15

APPLICATIONS
MANAGEMENT

SYSTEMS
INTEGRATION

DATACENTER /
CLOUD

End User
Services

POSITIVES

  • Balanced portfolio across applications and infrastructure

  • Strong in custom applications development and digital transformation

  • Good understanding of local government sector

NEGATIVES

  • DXC is still looking to find its niche in a super competitive market

  • Lower presence in applications management

 
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Fujitsu is a global technology services company that has 130,000 employees and revenues of $32bn. While 70% of their revenues come from Japan, they are truly global with a presence in over 180 countries. Technology Services comprises 65% of their revenues (the other being products). Sustainability is high on their agenda with their global mission statement being - to make the world more sustainable by building trust in society through innovation.


For infrastructure / cloud services, they are one of the biggest players in the world. Its one of the few companies to offer complete end to end solutions that span applications and devices in several industries e.g. in Retail and Healthcare. They want to leverage these capabilities to be a true digital transformer offering sustainable solutions.

 

In Belgium, they are one of the most important players for Infrastructure and Cloud services. Fujitsu has 650 people in Belgium and another 700 working from global delivery centers for Belgian clients. They offer datacenter, infrastructure management, cloud transformation, service desk and workplace services. They also have their global CoE for blockchain in Belgium and a strong ServiceNow practice.

 

Almost half of Fujitsu’s business comes from the European institutions and government sector. They are mostly present at mid-market clients where they have a strong cultural fit. Within the industry, while we see them often in the European arm of large Japanese conglomerates, they have a weaker presence outside.

Fujitsu is praised by clients for their delivery capability, flexibility and ability to adapt to different client situations and requirements. Their Kazan delivery center in Russia is particularly praised by clients.

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Main Sectors

  • Medium & Small enterprises

  • EU, Government, Industry

# Contracts

   5-10

APPLICATIONS
MANAGEMENT

SYSTEMS
INTEGRATION

DATACENTER /
CLOUD

End User
Services

POSITIVES

  • Ability to offer end to end digital solutions

  • Comprehensive infrastructure services portfolio and capability

  • Flexibility and ability to adapt to different client needs

NEGATIVES

  • Less industrialized compared to some of their peers

  • Weak presence outside of European institutions and Japanese companies

 
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HCL is a global IT services company with revenues of $11.8 billion and 200,000 employees. Majority of their revenues come from IT services (70%) rest is split evenly between engineering services (15%) and products/platforms (15%). They are organized by major verticals like Financial Services, Manufacturing & Technology Services.


HCL has been the fastest growing IT services company for 5 years running. They have adapted a mode 1-2-3 strategy as a blueprint for scaling. Mode 1 focussing on Application and Infra services, mode 2 on Cloud & IoT, mode 3 on building products and platforms.

 

They are particularly strong on infrastructure services and cloud transformation, while they do have a strong applications practice. In Belgium, they have a small number of very high-profile clients.

We see them as a very strong player on the infrastructure and cloud services market. They offer comprehensive cloud migration and cloud native development capabilities. Their platform solutions such as HCL Notes, Domino, Unica provide certain stickiness with their customers. They also have a strong digital workplace offering. It is a company willing to take risks and take over people if needed. Clients appreciate their knowledge, service delivery, flexibility and willingness to work together with a positive mindset.

 

While HCL does not have the market share of a Kyndryl or Atos in Belgium, they have a small number of clients who are top names within their industry. We see them as having the most forward looking cloud offerings – with a public cloud first mentality. It helps that they are not bogged down with legacy datacenters or a large ageing local workforce.

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Main Sectors

  • Large & Medium enterprises

  • All sectors except Public

# Contracts

   5-10

APPLICATIONS
MANAGEMENT

SYSTEMS
INTEGRATION

DATACENTER /
CLOUD

End User
Services

POSITIVES

  • Strong cloud transformation capabilities with cloud first mindset

  • Hungry for business and willing to take risks

NEGATIVES

  • Local presence is not at the level of competition

  • Still seen as an Indian player without local competencies

 
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IBM is the world’s largest technology services company with $73.6bn in revenues (decline of 4% and excluding the impact of Kyndryl spin-off). Kyndryl has now been spun off as a separate legal entity. But IBM remains a truly global company with a presence in 175 countries. IBM is betting big on AI and hybrid cloud to reverse its years of decline. Their cloud business has grown 20% last year. After the split, IBM retains GBS, hardware/software and the IBM cloud business.


In Belgium IBM has about 500 people and are still amongst the largest services company by revenues. They are particularly focussed on financial services and public/EU – which together represent 85% of their business. They are particularly focussed on cloud transformation with their open hybrid cloud offering based on RedHat OpenShift.

 

This year, IBM marks its debut on the Applications/Digital square. They are focussed on the larger deals and clients that have a significant transformation aspect. While capabilities are quite mature and offerings quite wide – client satisfaction lags behind their peers on this square.

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Main Sectors

  • Large enterprises

  • Financial Services, Government / EU

# Contracts

   5-10

APPLICATIONS
MANAGEMENT

SYSTEMS
INTEGRATION

DATACENTER /
CLOUD

End User
Services

POSITIVES

  • Strong open hybrid cloud offering based on Redhat

  • Significant R&D investment and innovation globally

  • Very strong relationships and traction at key clients

NEGATIVES

  • Large and complex organization with low flexibility

  • Not always able to bring its global expertise and innovation to local clients

  • Overlap and dependency on Kyndril for infrastructure services

 
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Infosys is a global technology services and digital transformation company with $16.4 bn in forecasted revenues (FY2022) and 259,000 employees. Infosys had a strong year so far with robust revenue growth of 21.5% year-on-year as of Q3 2022. It has also been able to maintain a healthy operating margin of 23.5%.  Infosys has emerged as the 3rd most valuable IT services brand in the Brand Finance report 2022.


Infosys is strong in application management services covering different technologies and solutions. Their strategic focus has been to ‘energize the core’ through AI & automation and ‘Scale Digital’ capabilities through Agile. Infosys further strengthened its cloud offering through ‘Infosys Cobalt’ – a set of services and solutions, and platform to enable cloud transformations.

In Belgium, Infosys has established strategic relationships – with long standing relationships and C-level connects. They have large clients with the telco and manufacturing sector. Overall positive satisfaction ratings with good scores on delivery and account relationship. However, we do not see enough of Infosys on new competitive deals. Their industry focussed verticals that roll into Europe means that there is a focus on the largest European clients instead of a geography focus on a country like Belgium. We see this also in the feedback from some of their Belgian clients.

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Main Sectors

  • Large enterprises

  • Telecom, Manufacturing

# Contracts

   5-10

APPLICATIONS
MANAGEMENT

SYSTEMS
INTEGRATION

DATACENTER /
CLOUD

End User
Services

POSITIVES

  • Good track record of delivery; Very process oriented

  • Long established client relationships in Belgium

NEGATIVES

  • Organization by industry verticals means limited attention on Belgium as a geograph

 
logos_kyndryl.png

Kyndryl was spun-off of IBM infrastructure services as a separate independent company in 2021. With this they become the largest infrastructure companies with revenues of $19 billion globally. They are headquartered in New York and operate in over 100 countries. They have over 4600 customers serviced by 90,000 professionals. Martin Schroeter a long time IBMer is Kyndryl CEO, alongside him are many IBM leaders who continue to be part of Kyndryl providing stability & continuity.


Kyndryl is focussed on providing managed infrastructure and cloud transformation services on a best of breed hybrid cloud platform. They are organized by six key practices including Cloud, Application, Data & AI, Security, Core Enterprise and z-cloud, Network & Edge and Digital Workplace.

 

In Belgium they are one of the largest IT services companies despite the split. The size of their infrastructure services practice is double that of the nearest competitor. They have a large client base with financial services being more than 50% of their business, but also a large presence within manufacturing. They are the big mover in this year’s Cloud and Infrastructure services square with a big improvement in their client satisfaction score. This is a result of both improved scores on their clients and exclusion of low satisfaction scores with some IBM clients.

 

Kyndryl has several challenges to overcome as part of this spin off. IBM still retains the hardware, software, IBM cloud and global business services. This makes for tricky discussions when it comes to some scope of work e.g. application re-platforming or running SOCs. Nevertheless, we believe the spin-off from IBM gives Kyndryl greater independence to work with best in class solutions – be it the choice of public cloud or other tools. They are no longer constrained to IBM tools and software, which used to be a strong limitation. With a strong client base in Belgium, we believe Kyndryl is strongly poised for growth in what should be a more nimble and focussed organization.

ssq_webre_kyndryl03.jpg

Main Sectors

  • Large enterprises

  • Financial Services, Government / EU

# Contracts

   5-10

APPLICATIONS
MANAGEMENT

SYSTEMS
INTEGRATION

DATACENTER /
CLOUD

End User
Services

POSITIVES

  • Very strong hybrid cloud capability with their own datacenters that can offer shared solutions

  • Mature managed service offering that can now leverage the best of breed choices for customers

NEGATIVES

  • Several scope dependencies on IBM in certain areas (particularly linked to consulting and applications)

 
logos_stefanini.png

Stefanini is global company with roots in South America but a presence across the world. They have $1bn in revenues with 30,000 people and a presence in 41 countries. They offer workplace and infrastructure services, application and digital services and cybersecurity services. While 20,000 of their people are in South America, they have 3200+ employees in Europe. Brussels is their European HQ and they have delivery centers in Romania and Poland. They have a diverse client portfolio well split across different industries – the most important being financial services and manufacturing.


This year, Stefanini marks its debut on our Infrastructure/Cloud services square. While they have a complete portfolio globally, their core strength is Service Desk and Digital Workplace where we perceive them to be amongst the strongest players. They support clients in 40+ languages. While their revenues and credentials in Belgium are not at the same level as the leaders or challengers, they have extremely satisfied clients. Stefanini had the highest client satisfaction scores in this square.

Feedback has been consistently positive. Clients almost uniformly praise them for their customer focus, service delivery, cultural fit and flexibility. They are not the most industrialized of players – but the human touch and personal fit, particularly to the small and mid-tier clients seems very powerful. They are a family owned business and the strong culture and behavior of a mid-sized firm seems to fit very well with some clients.

ssq_webre_stefanini03.jpg

Main Sectors

  • Small and medium enterprises

  • Manufacturing

# Contracts

   5-10

APPLICATIONS
MANAGEMENT

SYSTEMS
INTEGRATION

DATACENTER /
CLOUD

End User
Services

POSITIVES

  • Consistently top notch client feedback

  • Client focus and flexibility

NEGATIVES

  • Small footprint in Belgium

  • Credentials limited to Digital Workplace and Service Desk

 
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After a period of sluggish growth, TCS has recovered and growth in the last three quarters has been between 15-16%. Overall, they continue to be the largest and most formidable Indian IT services player with $22bn in revenues and close to 550,000 people. They have a very healthy operating margin between 25-26%.


TCS continues to perform very strongly in Belgium. Not only do they remain as one of the Leaders within our Applications and Digital square, they have improved their overall satisfaction rating to have the highest satisfaction rating in this square.

 

TCS has a long history in Belgium with a presence dating back to almost 30 years. They have close to 4000 people working for 35+ very satisfied Belgian customers.

 

TCS comes out as strongest player for Application Management services. They have very strong delivery capabilities, a robust delivery network and wide technology coverage. Their have a strong delivery track record - automation capabilities and industrialized delivery model backed by tools. They are very strong on pricing when compared to other Tier 1 players. As advisors, we are always very impressed by the quality of proposals and value proposition made by TCS. While they do have global capabilities on Infrastructure & Cloud, we have not seen enough of that in our Belgian survey.

ssq_webre_tcs03.jpg

Main Sectors

  • Large & Medium enterprises

  • All sectors

# Contracts

   11-15

APPLICATIONS
MANAGEMENT

SYSTEMS
INTEGRATION

DATACENTER /
CLOUD

End User
Services

POSITIVES

  • Very strong capabilities on Applications Management

  • Excellent delivery track record

  • Vast coverage of technologies and skills

NEGATIVES

  • Lack of consulting / transformation mindset

  • Often seen as an “Indian” player without a local front end

  • TCS globally has lost the turbo-charged momentum it had a few years ago

 
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Under the leadership of Thierry Delaporte, Wipro doubled its market capitalization during the previous fiscal year and its share price continues to soar. They did this through a strong improvement in operating margin while their revenues grew a modest 1.4%. They have now reached annual revenues of $10bn with 200,000 employees. After years of lagging behind their peers TCS and Infosys, Wipro is now on the ascendency.


Wipro has a strong focus on business solutions with a new geography oriented approach. There is intense focus on Europe, and as part of that we also see a strong focus on Be-Lux, a geography where they are quite under-represented given their global capabilities and scale. With a new BeLux leadership, we see renewed focus on Belgian clients.

 

Wipro has strong capabilities on both Applications and Digital services and Cloud transformation. We have seen a particularly mature cloud transformation offering and strong team at a European level. However, the footprint in Belgium is currently quite limited which is why they are shown as a niche player in this domain.

In Belgium, the main presence of Wipro today is through its acquisition of 4C, which gives it a very strong footprint and capability within the Salesforce domain.

ssq_webre_wipro03.jpg

Main Sectors

  • Large & Medium enterprises

  • All sectors except Public

# Contracts

   5-10

APPLICATIONS
MANAGEMENT

SYSTEMS
INTEGRATION

DATACENTER /
CLOUD

End User
Services

POSITIVES

  • Good global capabilities across applications and cloud

  • Strong management attention to grow Belgium

  • Strong sense of CSR through the Wipro and Azim Premji foundation

NEGATIVES

  • Footprint in Belgium limited to Salesforce

  • Lack of consulting/ transformation mindset